Warranty Exclusions

1.Repair and replacement will be carried out as set out in the JOVEN Warranty set out above but the following exclusions may cause the appliance Warranty to become void or result in the owner being responsible for a service charge and / or the cost of parts.

• Damage, accidental or otherwise, to the appliance or any other component, including: acts of God, failure due to misuse, neglect or poor maintenance; incorrect installation; normal wear and tear; corrosion, rusting or stains; attempts to repair the appliance other than by JOVEN or its authorised agent.
• Where it is found that there is nothing wrong with the appliance where the complaint is related to excessive discharge from the safety pressure relief outlet due to high water pressure; where there is no flow of hot water due to faulty plumbing; where water leaks are related to plumbing and not the appliance or appliance components; where there is a failure of gas, electricity or water supplies; where hot water appears to be dirty due to residual dirt from installation or incoming source.
• Where the appliance or appliance component has failed directly or indirectly as a result of excessive water pressure, temperature and / or thermal input or corrosive atmosphere.
• Where the appliance is located in a position that does not comply with JOVEN appliance installation instructions or relevant statutory requirements, causing the need for dismantling or removal of cupboards, door, walls etc. or use of special equipment to bring the appliance to floor level.
• Where the appliance is connected to incoming water source containing chloride exceeding 20mg / Litre.

2. Subject to any statutory provisions to the contrary, this Warranty excludes any and all claims for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the appliance or any part thereof including loss or damage to furnitures, carpets, walls, foundations and property of whatsoever description or any other consequential loss or damage either directly or indirectly due to negligence, loss of use, malfunction, defect, damage, breakdown or leakage from the appliance whatsoever and howsoever arising.

3. Subject to any statutory provisions to the contrary, the liability of JOVEN for any loss or damage arising directly or indirectly from any defects in the water heater supplied (whether caused by negligence or otherwise) or for loss or damage suffered through the use of or resulting from the non – operation or ineffective operation of the appliance or any part thereof shall be limited to the replacement or repair of such appliance or part thereof or to damages not exceeding the invoice value of such appliance at the option of JOVEN.