1. Personal Data We Collect

We may collect the following categories of personal data:

• Identity and contact details (name, phone number, email, delivery address).
• Order and transaction information (products, payment method, delivery details).
• Account details (login credentials and account preferences).
• Communications with us (WhatsApp messages, customer support requests, feedback).
• Technical data (IP address, browser type, cookie identifiers, device information).

2. How We Collect Personal Data

• Directly from you when you place orders, sign up, contact us, or submit forms.
• Automatically through cookies and analytics tools when you use our website.
• From payment, logistics, and service providers involved in fulfilling your order.

3. Purposes of Processing

We process personal data for legitimate business purposes, including to:

• Process orders, payments, deliveries, returns, and warranty requests.
• Provide customer support and respond to your inquiries.
• Maintain your account and authenticate access.
• Improve our products, services, and website experience.
• Send service updates and, where permitted, marketing communications.
• Comply with legal and regulatory obligations under Malaysian law.

4. Disclosure of Personal Data

We may disclose your personal data to:

• Payment gateways, banks, and financial service providers.
• Delivery, logistics, and warehousing partners.
• IT, cloud, analytics, and customer support service providers.
• Professional advisers, auditors, insurers, and legal counsel.
• Authorities, regulators, or enforcement agencies where required by law.

5. Cross-Border Transfer

If your personal data is transferred outside Malaysia, we will take reasonable steps to ensure the recipient provides a standard of protection comparable to the PDPA and applicable laws.

6. Security and Retention

We implement reasonable administrative and technical safeguards to protect personal data from unauthorized access, misuse, or disclosure.

We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable law.

7. Your Rights

Subject to the PDPA, you may request to:

• Access your personal data.
• Correct inaccurate, incomplete, or outdated data.
• Withdraw consent for processing (where processing is based on consent).
• Limit certain processing activities, subject to legal and contractual requirements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enable website functionality, analyze traffic, and improve user experience. You can control cookies through your browser settings.

9. Contact Us

For personal data requests or privacy-related inquiries, please contact:

KM Lighting Electrical TDG Sdn. Bhd.

WhatsApp: +60 14-591 8080

Address: Lot 6157, 6158 Pusat Bandar Permyjaya, Phase 6, 98000 Miri, Sarawak