We may be busy due to shop operations. Whatsapp messages are prioritized. Please contact us via Whatsapp at 6014-591-8080 for a faster response.

We have both! You can shop online through our website or visit our local store.

Some are only available in-store. Please drop by our store to view our full range of products.

Yes, prices are the same online and in-store.

Stock availability is shown on our website.

We open everyday from 9am to 6pm, including public holidays. Some exceptions may apply. Please check our Google listing for the most updated information.

Yes! We offer up to 3 years warranty on eligible products. Please check individual product pages for warranty details.

The product may not come with a warranty, or there may have been an oversight in updating the details. Please contact our support team for clarification.

We thoroughly test all items before shipping to ensure they are in perfect working condition. If you receive a defective item upon arrival, we will cover the return shipping cost. However, for warranty claims, customers are responsible for all shipping costs, including sending the item to us and receiving the replacement or repaired product.

We currently ship to Malaysia and Brunei. For Miri, only self-pickup is available.

Please contact us for assistance via Whatsapp at 6014-591-8080. For parcel orders, any damage or discrepancy must be reported to us within 24 hours after receiving the order.

We would require you to submit a clear photo of the damaged parts, inner packaging and outer packaging of the parcel to us within 24 hours in order to expedite the claims process.

You will be required to return the damaged or defective items

The delivery time depends on the shipping method you choose. You may contact us via Whatsapp at 6014-591-8080 for more information.

No, we do not provide urgent delivery services. However, you may drop by our shop for immediate purchases.

Shipping are calculated based on the weight of the parcel and the delivery location. You can check the shipping rates at the checkout page. Some shipping methods are paid during the checkout process, while others are paid upon delivery.

Yes, you may checkout and select the 'Self-Pickup' option. You will receive a Whatsapp once your order is ready for pickup. Please bring along your order details for verification purposes.
Please take note that address will still be required during checkout for 'Self-Pickup' option.

Returns are subject to our company's sole discretion. For eligible products, you have up to 14 calendar days from the date you receive your item(s) to initiate a return. Products can only be exchanged for items of the same monetary value, and no cash refunds will be given.

Return shipping costs will be borne by the customer. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Return value will be based on the price paid for the item(s) at the time of purchase or the current selling price, whichever is lower.

For more information, you may contact us via Whatsapp at 6014-591-8080.

Non-returnable items include, but are not limited to:

• Pendant, Chandelier Lights
• Festive Lights (Lantern, Raya Bulb, Christmas Lights)
• Items that have been opened, installed, or damaged due to customer mishandling
• Items that are not in their original packaging
• Items with their original packaging scribbled, damaged, painted or altered in any way.

To start a return, please contact our customer support team with your order details and reason for return. via Whatsapp at 6014-591-8080 We will provide further instructions based on your request.

If you receive a damaged or defective item, please contact us within 24 hours of receiving your order with photos of the issue. We will arrange for a replacement or exchange.

No, a valid receipt or proof of purchase is required for all return and exchange requests.

No, we do not offer cash refunds. Only exchanges for items of equal value are permitted.